FAQ

Everything we have for sale is on this web site. We do not have a printed catalog, as our products change daily. We are a retail store and not a manufacturer. We cannot direct you to a retail stores that carry the items that we have on our site, nor can we direct you to the manufacturer of any of our items that we carry.
THE FOLLOWING INFORMATION IS REGARDING ONLINE ORDERS ONLY.  FOR IN STORE PURCHASES, PLEASE REFER TO RECEIPT OR CONTACT THE STORE DIRECTLY

Your satisfaction is a top priority. We take pride in providing you with quality products and gifts at affordable prices. If you are not completely satisfied, feel free to return the item within 14 DAYS from the date of purchase in ORIGINAL CONDITION with all tags attached and we will gladly exchange your purchase or refund your credit card. Shipping fees are the responsibility of the customer (both on returning to us and back to the customer) unless we made a mistake in filling your order. Free shipping only applies to your original purchase. Returns or Exchanges will not be accepted on discounted or retired items.

Clothing-specific return information: All original tags should be attached, the item must be unworn and in new condition, without the smell of smoke and free of pet hair. Please package the item to protect from harm while shipping, as we cannot be responsible for items lost or damaged while in transit to us. Unfortunately, we cannot offer price adjustments on previous purchases.

We would appreciate it if you would let us know prior to returning so that we will expect your package.

ALL RETURNED ITEMS MUST BE IN NEW, UNUSED AND ORIGINAL CONDITION WITH ALL TAGS ATTACHED AND WITH ORIGINAL PACKING MATERIALS. Please send the package via Fed Ex, UPS or Insured Priority Mail.

Applicable sales tax will be added for shipments to Texas.

We will enclose a handwritten message with each gift on request. On the order form, enter a brief personal message and how you wish the card signed.

We will gladly gift wrap your items for a flat fee of $4.00 per package. Our gift wrapping consists of a silver gift box with fancy ribbon. A handwritten note will be included in your package if you fill out the Gift Message section of the order form.

In-stock items are normally shipped the next business day after the receipt of your order. During the Holidays, we do try to ship within 48 hours for jewelry, and all other items within 72 hours of receipt of your order. Please note that we do not ship on Saturdays. You will be notified by phone or e-mail within 24 hours of receipt of your order if there will be a delay in shipping. If you order an item which is temporarily sold out at the time you placed your order, we will place your order on hold and ship it complete once this item is back in stock. Please make sure you provide us with a daytime phone number and accurate e-mail address.

On orders under $100.00, UPS shipping charges will be applied. We normally ship UPS Ground for heavier purchases. You should receive your order within 3 to 5 business days from the date that we ship. We reserve the right to choose the best method for standard shipping.

If you need your items sooner, we offer UPS 2nd day delivery or Next Day Air. The cost to ship Next Day Air or 2nd day Air will be calculated at the time of checkout. The rates vary depending up the weight of your package and shipping address. Please note that these services do not deliver on Saturday.

We are sorry but we do not ship outside of the United States or APO boxes.

The English Rose accepts Visa, MasterCard, American Express, Discover, and Paypal. Please call in your order if you wish to use Amarican Express as your payment method. All transactions are processed via Secure Server using SSL encryption. If you are not comfortable submitting your credit card informaion via the internet, please feel free to call our customer service department toll free at 1-877-233-ROSE(7673) or download our order form and and fax or mail it to us.

We greatly respect your privacy and we do NOT sell or share our customer information with other companies.

Please feel free to phone us anytime between between 10:00am and 6:00pm CST. Closed Sudays. Our Toll Free phone number (inside the U.S.) is 1-877-233-ROSE(7673). **Holiday Hours 2015** Monday-Saturday 10am-7pm, Sudays 1pm-6pm.