6208 Hillside Suite 1500 Amarillo, Texas 79119
We’re open Monday – Saturday, 10 a.m. – 6 p.m. EST
Frequently Asked Questions
Please read our FAQ before sending us a message.
Applicable sales tax will be added for shipments to Texas.
GIFT ENCLOSURE CARDS
We will enclose a handwritten message with each gift on request. On the order form, enter a brief personal message and how you wish the card signed.
We will gladly gift wrap your items for a flat fee of $4.00 per package. Our gift wrapping consists of a silver gift box with fancy ribbon. A handwritten note will be included in your package if you fill out the Gift Message section of the order form.
In-stock items are normally shipped the next business day after the receipt of your order. During the Holidays, we do try to ship within 48 hours for jewelry, and all other items within 72 hours of receipt of your order. Please note that we do not ship on Saturdays. You will be notified by phone or e-mail within 24 hours of receipt of your order if there will be a delay in shipping. If you order an item which is temporarily sold out at the time you placed your order, we will place your order on hold and ship it complete once this item is back in stock. Please make sure you provide us with a daytime phone number and accurate e-mail address.
Standard Shipping is FREE at the English Rose on all orders that total $100.00 or more.
On orders under $100.00, UPS shipping charges will be applied. We normally ship UPS Ground for heavier purchases. You should receive your order within 3 to 5 business days from the date that we ship. We reserve the right to choose the best method for standard shipping. If you need your items sooner, we offer UPS 2nd day delivery or Next Day Air. The cost to ship Next Day Air or 2nd day Air will be calculated at the time of checkout. The rates vary depending up the weight of your package and shipping address. Please note that these services do not deliver on Saturday. We are sorry but we do not ship outside of the United States or APO boxes.
The English Rose accepts Visa, MasterCard, American Express, Discover, and Paypal. Please call in your order if you wish to use Amarican Express as your payment method. All transactions are processed via Secure Server using SSL encryption. If you are not comfortable submitting your credit card informaion via the internet, please feel free to call our customer service department toll free at 1-877-233-ROSE(7673) or download our order form and and fax or mail it to us.
We greatly respect your privacy and we do NOT sell or share our customer information with other companies.
Please feel free to phone us anytime between between 10:00am and 6:00pm CST. Closed Sudays. Our Toll Free phone number (inside the U.S.) is 1-877-233-ROSE(7673). **Holiday Hours 2015** Monday-Saturday 10am-7pm, Sudays 1pm-6pm.
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